The AI only understands what the caller says. Which question comes next, and what each answer means, is fixed logic your firm can review, so every path is predictable.
Name, callback number, then new case, existing client or something else. Existing clients get a message taken and read back.
When did it happen? Was this a car accident? What state? These set which chart runs.
Date inside the deadline, a state and case type the firm accepts.
Injuries, treatment, driver and vehicles. Short, direct questions in a fixed order.
The caller's account comes after the facts, and fills in anything still open.
"So you were driving, you were stopped at a light, and the other car hit you from behind. Is that right?"
Any other lawyer involved, and who is insured. Asked on every call, never skipped.
Code compares each confirmed fact to your firm's rule for this case type.
"Just to confirm, you've already signed with another attorney for this accident?"
Only a clear yes disqualifies. Anything less is a Hold.
Email and date of birth, read back to confirm.
Auto v auto doesn't qualify like a dog bite. Each chart asks its own questions, in its own order, under the rules that apply to that case type. Here's the order the agent works through for each.
Nothing held, nothing disqualified. The caller signs the retainer on the call, and your team gets the signed packet plus the full intake.
A gray area your team should decide. The agent still finishes the whole intake, so nobody has to call back just to fill gaps. An unclear answer gets one rephrased retry, then a hold.
Only on a clear, confirmed yes ("Just to confirm…?"). Anything less is a hold. The agent ends the call politely.
Accepted states, case types and qualification rules are set per firm in the portal. California defaults are ready today.
The moment a caller says they'd rather talk to someone, the agent hands the call off live. No "please hold," no callback form, no starting over. Our representative picks up with every answer so far already on screen.
Those representatives are our own employees: trained in-house, working side by side in our office, fluent in English and Spanish. Not contractors, not an overseas answering service.
Transferred mid-call, the moment it's asked for.
Our own team, in our own office, in English and Spanish.
The rep sees everything the caller already told the AI.
RapidSignNow.ai runs on the same operation that has signed cases for 400+ firms. If a client would rather sign in person, the file hands straight to a Rapid Sign Now signing agent.
Walk through each case-type chart with us and mark what your firm signs, holds or turns away.
Nights, weekends and overflow first. Read every transcript and intake before widening coverage.
Add case types, states and hours once the results look right to you.
No. It handles intake and signing only. Case decisions stay with your attorneys.
They get one right away. The call goes live to one of our bilingual representatives, our own employees working in our office, with the intake so far already in front of them.
The agent rephrases once. If it's still unclear, the file is held for your team, never disqualified.
Yes. Accepted states, case types and rules are set per firm in the portal. California defaults are built in.
No. When they explain how the accident happened, anything already answered is read back for a quick "Is that right?" instead of asked again.
The outcome, a complete intake, the transcript and, when signed, the retainer. [Confirm delivery options: portal, email, case management.]
Hear the agent take a call, then walk through your charts with us.